Delete your Arxova account

Email contact@arxova.health with the subject line Delete my Arxova account.

Include:

• The email address on the account
• Optional: your display name

We will confirm the request and complete deletion within 30 days.

You can also delete from inside the app: Settings, then Delete Account.

When we delete your account we permanently remove, from our systems:

• Account information (email, display name, authentication credentials)
• Health and fitness data synced from Apple Health, Google Health Connect, and connected wearables
• Electronic health records received at your direction
• Medication, symptom, and vitals logs you entered
• Share links and active shares
• ARIA conversation history stored by Arxova

We also ask our processors (including Fasten Health and Anthropic, if applicable) to delete data they hold for your account.

Some encrypted files were stored on Arweave, a permanent network. Those files cannot be removed from the network. Deleting your account destroys the encryption keys, which renders those files permanently unreadable. This is disclosed in the app before that storage is used, and in our Privacy Policy.

Permission events recorded on a public blockchain are public by nature and are not health records. They do not contain readable health data.

Anonymized, aggregated analytics that cannot be linked to you may be retained to improve the service.

We do not sell, rent, or trade your health data. Deleting your account is not a freeze. The account cannot be used after deletion.

1. We verify the request against the email on the account.
2. We delete the account and associated data as described above.
3. We email you when it is done, usually well inside 30 days.