Support
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Contact
Email us at support@arxova.health.
We typically respond within 24–48 hours.
Frequently asked questions
Arxova is a health data platform that puts you in control. Connect your wearables and medical records in one place, decide who sees your data, and choose whether to participate in institution-run research on your own terms.
Go to the Devices tab in the app and select your device (WHOOP, Oura, Withings, Apple Health, and more). You'll be guided through a secure OAuth connection. Your biometric data will sync automatically once connected.
Tap Medical Records in the app and search for your hospital or clinic. Arxova connects to over 25,000 institutions through secure FHIR connections. You authorize access — we never pull records without your permission.
Yes. HealthKey Labs, LLC, the company behind Arxova, has a SOC 2® Type 1 report for the Security criteria, as of August 31, 2026, issued by Percilchofe CPA LLC on September 23, 2026. A SOC 2 report is an independent attestation, not a certification. We are currently working toward a SOC 2 Type 2 examination. An independent penetration test is underway. Our infrastructure providers maintain their own SOC 2 Type 2 reports. Your data is encrypted at rest and in transit. You own your data — we never sell it or use it for advertising.
If you choose, you may be invited to join research studies run by institutions. You review and sign that study's IRB-approved consent. Arxova does not sell health data and does not pay participants. Clinics and research institutions pay Arxova for the matching infrastructure. Any compensation a study offers is between the participant and the study.
Patent Pending — Serial No. 64/010,350 | Arxova™ is a trademark of HealthKey Labs, LLC